Need Help?

After reading this article, you will be able to:

• Locate the TrackitHub Help Desk
• Submit a support ticket
• Find knowledge articles

Locating the TrackitHub Help Desk

From the homepage, click on Help Desk under the support section.

Submitting a Support Ticket

Once you have reached the help desk web page, click Submit a request.

Fill out the following required fields

• Email address
• Subject
• Your message

Be sure to include as much detail as possible in your message, the more information you provide in your ticket, the faster we can help.

You can upload attachments such as screenshots by attaching a file to your ticket

Once you have filled out your ticket, click Submit.

After submitting your ticket, you will be re-directed to the Help Desk home page, make sure that you see a confirmation banner appear in the top right corner of the screen.

Finding Knowledge Articles

On the Help Desk home page there are 2 sections of knowledge articles for players and admins.

Clicking on either icon will bring you to the respective page. 

From here, type in the search bar to look for your desired knowledge article.