FAQ
How can I change my password?
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How can I change my password?
- If you are logged in to your account, go to your profile, click Security, and fill out the form.
- If you are not logged in to your account, from the TrackitHub home page, click Login/Sign Up, then click Forgot Password and type in your email. If you don't receive it in a few minutes, be sure to check your Spam/Junk folder.
- For more detailed instructions on how to do this, check out these related knowledge articles:
How do I register for an event?
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How do I register for an event?
- While on the TrackitHub dashboard, click on the day the event is happening, click on the event, then click Register and if applicable fill out your payment information.
- For more detailed instructions on how to do this, check out this related knowledge article:
How do I cancel my registration for an event?
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How do I cancel my registration for an event?
- While on the TrackitHub dashboard, click on the day the event is happening, click on the event, then click Cancel Registration.
- If the Cancel Registration button does not appear, it means that the cancellation deadline has passed and you need to contact the admin for the event.
- For more detailed instructions on how to do this, check out this related knowledge article:
Who do I contact if I have questions about an
event? How do I contact them?
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Who do I contact if I have questions about an event? How do I contact them?
- While on the TrackitHub dashboard, click on the day the event is happening, click on the event, then in the About section of the page, click Contact Admin.
- You can also do this by clicking Contact on the group card for that event's group.
- For more detailed instructions on how to do this, check out this related knowledge article:
How do I edit my profile information?
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How do I edit my profile information?
- Click on the settings gear next to your profile picture, then click Settings, then click Edit next to Profile Information, then when you're done, click Save.
- For more detailed instructions on how to do this, check out this related knowledge article:
How do I find leagues and events near me?
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How do I find leagues and events near me?
- From the TrackitHub homepage, on the left side of the screen, click Play Now and scroll down to find events.
- Also, on the right side of the screen you can use the Play Pickileball panel by entering your location and your desired level of play.
- For more detailed instructions on how to do this, check out this related knowledge article:
How do I find groups for my club?
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How do I find groups for my club?
- From the TrackitHub dashboard, under the Club Play tab, click My Groups, then click on the Recommended tab.
- For more detailed instructions on how to do this, check out this related knowledge article:
How do I view standings for a group?
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How do I view standings for a group?
- The first way is to click on Standings under the Club Play tab, then select which style of play, then from the Standings page, select the group.
- The second method is to click on Standings on the group card then select which style of play.
- For more detailed instructions on how to do this, check out this related knowledge article:
How do I sign up for an account?
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How do I sign up for an account?
- From the TrackitHub homepage, click Login/Sign Up, then click Sign Up and fill in all of the mandatory fields.
- For more detailed instructions on how to do this, check out this related knowledge article:
I have another question, how can I find the answer
or get help?
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I have another question, how can I find the answer or get help?
- If you are logged in to your account, click Help Desk under the Support Tab
- If you are not logged in to your account, from the TrackitHub homepage, scroll all the way to the bottom and fill out the form in the Contact section, someone will return your message promptly.
- For more detailed instructions on how to do this, check out this related knowledge article:
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